According to the National Customer Satisfaction Index (NCSI) 2022, Walkerhill Hotels & Resorts and Lotte Hotels & Resorts both scored the highest among hotels on the customer satisfaction index in South Korea, at 80 out of 100 points each. Other indexed hotels scored similarly high, with the lowest scoring a 77.
National Customer Satisfaction Index of hotels in South Korea in 2022
Characteristic
Index score on a 0 to 100 scale
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Korea Productivity Center defines the National Consumer Satisfaction Index as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modelling."
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The Chosun Ilbo. (January 4, 2023). National Customer Satisfaction Index of hotels in South Korea in 2022 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/1388703/south-korea-hotel-customer-satisfaction-index/
The Chosun Ilbo. "National Customer Satisfaction Index of hotels in South Korea in 2022." Chart. January 4, 2023. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/1388703/south-korea-hotel-customer-satisfaction-index/
The Chosun Ilbo. (2023). National Customer Satisfaction Index of hotels in South Korea in 2022. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/1388703/south-korea-hotel-customer-satisfaction-index/
The Chosun Ilbo. "National Customer Satisfaction Index of Hotels in South Korea in 2022." Statista, Statista Inc., 4 Jan 2023, https://www.statista.com/statistics/1388703/south-korea-hotel-customer-satisfaction-index/
The Chosun Ilbo, National Customer Satisfaction Index of hotels in South Korea in 2022 Statista, https://www.statista.com/statistics/1388703/south-korea-hotel-customer-satisfaction-index/ (last visited June 18, 2024)
National Customer Satisfaction Index of hotels in South Korea in 2022 [Graph], The Chosun Ilbo, January 4, 2023. [Online]. Available: https://www.statista.com/statistics/1388703/south-korea-hotel-customer-satisfaction-index/