Delivery costs affect the delivery experience, according to 45 percent of online merchants answering a survey in November 2023. The time factor was relevant for 27 percent of respondents, while only two percent of merchants gave importance to the return process of online orders.
Most important factors in the delivery experience according to online merchants in 2023
Characteristic
Share of respondents
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
MetaPack. (February 5, 2024). Most important factors in the delivery experience according to online merchants in 2023 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/1440208/factors-influencing-the-delivery-experience/
MetaPack. "Most important factors in the delivery experience according to online merchants in 2023." Chart. February 5, 2024. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/1440208/factors-influencing-the-delivery-experience/
MetaPack. (2024). Most important factors in the delivery experience according to online merchants in 2023. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/1440208/factors-influencing-the-delivery-experience/
MetaPack. "Most Important Factors in The Delivery Experience According to Online Merchants in 2023." Statista, Statista Inc., 5 Feb 2024, https://www.statista.com/statistics/1440208/factors-influencing-the-delivery-experience/
MetaPack, Most important factors in the delivery experience according to online merchants in 2023 Statista, https://www.statista.com/statistics/1440208/factors-influencing-the-delivery-experience/ (last visited June 18, 2024)
Most important factors in the delivery experience according to online merchants in 2023 [Graph], MetaPack, February 5, 2024. [Online]. Available: https://www.statista.com/statistics/1440208/factors-influencing-the-delivery-experience/