This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2023, customer satisfaction with electronic retail reached 80 points out of 100.
U.S. customer satisfaction with online retail from 2000 to 2023
(index score)
Characteristic
ACSI score (100-point scale)
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ACSI®. (February 21, 2023). U.S. customer satisfaction with online retail from 2000 to 2023 (index score) [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/
ACSI®. "U.S. customer satisfaction with online retail from 2000 to 2023 (index score)." Chart. February 21, 2023. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/
ACSI®. (2023). U.S. customer satisfaction with online retail from 2000 to 2023 (index score). Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/
ACSI®. "U.S. Customer Satisfaction with Online Retail from 2000 to 2023 (Index Score)." Statista, Statista Inc., 21 Feb 2023, https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/
ACSI®, U.S. customer satisfaction with online retail from 2000 to 2023 (index score) Statista, https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/ (last visited June 18, 2024)
U.S. customer satisfaction with online retail from 2000 to 2023 (index score) [Graph], ACSI®, February 21, 2023. [Online]. Available: https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/