In the period of November 2022 to October 2023, the Customer Satisfaction Index of SAS Scandinavian Airlines measured 69 out of 100, which was the second lowest level of satisfaction recorded in the past decade.
Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023
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Customer Satisfaction Index
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* For 2012, the period for calculation is as follows: January to October. From November 2012 onwards, the period for calculation is as follows: November to October of the following year.
The Customer Satisfaction Index measures how customers perceive SAS’s services.
Figure prior to 2013 were taken from previous reports.
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Scandinavian Airlines. (February 6, 2024). Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. "Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023." Chart. February 6, 2024. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. (2024). Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. "Customer Satisfaction Index (Csi) of Sas Scandinavian Airlines Passengers from 2009 to 2023." Statista, Statista Inc., 6 Feb 2024, https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines, Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 Statista, https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/ (last visited June 18, 2024)
Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 [Graph], Scandinavian Airlines, February 6, 2024. [Online]. Available: https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/