Buy online return in store: availability across retail channels in the UK 2018

Published by
P. Smith,
Jan 13, 2022
This statistic offers the percentage of retailers in the United Kingdom (UK) who offer return in-store option on the online bought items in 2018, by retail channel strategy. On average, 58.5 percentage of all retailers offered their customer the option to return online purchases in-store. Only 15.7 percent of multichannel retailers considered in this study offered buy-online-return-in-store facility in 2018.

Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy

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Release date

February 2019

Region

United Kingdom

Survey time period

August to November 2018

Number of respondents

289 respondents

Special properties

UK based retail chains*

Supplementary notes

* Research methodology used in this study is explained by the source as follows: "Included retailers each have a web-presence, be it merely a website, or an ecommerce platform for purchase. Not all retailers in the study had online order-taking capabilities."

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Multichannel retail in the UKE-commerce in the United Kingdom (UK)Online shopping in EuropeHigh street retail in the United Kingdom (UK)
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