Passenger satisfaction with Canadian airport security screening 2016-2021

Published by Statista Research Department, Feb 15, 2024
In the financial year of 2021, 90.7 percent of travelers at major Canadian airports were satisfied with their overall experience with security screening. The satisfaction level increased by 3.7 percent compared with the previous year and exceeded the 85 percent target.

Share of travelers satisfied with their overall security screening experience at Canadian airports from FY 2016 to FY 2021

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Source

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Release date

2021

Region

Canada

Survey time period

FY 2016 to FY 2021

Special properties

the financial year runs from April 1 to March 31.

Supplementary notes

Calculated from results of completed surveys at select busiest Canadian airports. High confidence is defined as answering 5, 6 or 7 on a 7-point scale survey questionnaire.
The source does not specify the number of travelers surveyed, the time of the survey or the survey methodology.
The target satisfaction rate is 85.0 percent.
* The figures prior to FY 2019 were taken from a previous report. Adapted from Statistics Canada, CATSA Annual Report 2021, page 41, FY 2016 to FY 2021. This does not constitute an endorsement by Statistics Canada of this product.

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