E-mail and contact forms were the most common form of customer support used among online shoppers in Japan, as revealed in a survey conducted in August 2022 among consumers who made use of customer support services after encountering trouble on general e-commerce websites. Online mail contact accounted for 27 percent of customer support service uses, with call centers following closely behind with a 25 percent share.
Most used form of customer support among consumers shopping online in Japan as of August 2022
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Other statistics that may interest you Online shopping behavior in Japan
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J.D. Power. (October 26, 2022). Most used form of customer support among consumers shopping online in Japan as of August 2022 [Graph]. In Statista. Retrieved June 17, 2024, from https://www.statista.com/statistics/1382687/japan-preferred-customer-support-method-online-shopping/
J.D. Power. "Most used form of customer support among consumers shopping online in Japan as of August 2022." Chart. October 26, 2022. Statista. Accessed June 17, 2024. https://www.statista.com/statistics/1382687/japan-preferred-customer-support-method-online-shopping/
J.D. Power. (2022). Most used form of customer support among consumers shopping online in Japan as of August 2022. Statista. Statista Inc.. Accessed: June 17, 2024. https://www.statista.com/statistics/1382687/japan-preferred-customer-support-method-online-shopping/
J.D. Power. "Most Used Form of Customer Support among Consumers Shopping Online in Japan as of August 2022." Statista, Statista Inc., 26 Oct 2022, https://www.statista.com/statistics/1382687/japan-preferred-customer-support-method-online-shopping/
J.D. Power, Most used form of customer support among consumers shopping online in Japan as of August 2022 Statista, https://www.statista.com/statistics/1382687/japan-preferred-customer-support-method-online-shopping/ (last visited June 17, 2024)
Most used form of customer support among consumers shopping online in Japan as of August 2022 [Graph], J.D. Power, October 26, 2022. [Online]. Available: https://www.statista.com/statistics/1382687/japan-preferred-customer-support-method-online-shopping/