Hotel customer satisfaction index in South Korea 2022

Published by Statista Research Department, Jun 6, 2023
According to the National Customer Satisfaction Index (NCSI) 2022, Walkerhill Hotels & Resorts and Lotte Hotels & Resorts both scored the highest among hotels on the customer satisfaction index in South Korea, at 80 out of 100 points each. Other indexed hotels scored similarly high, with the lowest scoring a 77.

National Customer Satisfaction Index of hotels in South Korea in 2022

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Release date

January 2023

Region

South Korea

Survey time period

2022

Supplementary notes

Korea Productivity Center defines the National Consumer Satisfaction Index as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modelling."

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