T-Mobile postpaid subscriber/customer churn rate in the U.S. 2010-2024, by quarter

Published by
Ahmed Sherif,
May 29, 2024

In the first quarter of 2024, T-Mobile US had a churn rate of 0.89 percent for postpaid subscribers, a two percentage point increase compared to the previous quarter. T-Mobile US has lowered its postpaid churn rate from more than two percent to below one percent over the last ten years.

Postpaid customer/subscriber churn rate of T-Mobile in the United States from 2010 to 2024, by quarter

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Release date

April 2024

Region

United States

Survey time period

2010 to 2024

Supplementary notes

Churn is defined as the number of customers whose service was discontinued, expressed as a rounded monthly percentage of the average number of customers during the specified period.
A customer is defined as a SIM card with a unique T-Mobile USA mobile identity number which generates revenue.

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