As of July 2022, a survey determined that the customer satisfaction of fast food drive-thrus varied by restaurant chain in the United States. Chick-fil-A's drive-thru was rated as "friendly" by 88 percent of respondents.
Customer service at selected restaurant chains in the United States as of July 2022
Characteristic
Friendly
Neutral
Not friendly
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
QSR magazine. (January 27, 2023). Customer service at selected restaurant chains in the United States as of July 2022 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. "Customer service at selected restaurant chains in the United States as of July 2022." Chart. January 27, 2023. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. (2023). Customer service at selected restaurant chains in the United States as of July 2022. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. "Customer Service at Selected Restaurant Chains in The United States as of July 2022." Statista, Statista Inc., 27 Jan 2023, https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine, Customer service at selected restaurant chains in the United States as of July 2022 Statista, https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/ (last visited June 18, 2024)
Customer service at selected restaurant chains in the United States as of July 2022 [Graph], QSR magazine, January 27, 2023. [Online]. Available: https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/