Personal loan complaints reported to CFPB in the U.S. 2020-2023

Published by
Fernando de Querol Cumbrera,
Jun 12, 2024
As of 2023, the largest share of personal loan complaints reported to the Consumer Financial Protection Bureau (CFPB) in the United States concerned either fees or interest charged unexpectedly, or problems when making payments. Complaints about problems with credit reports or credit scores followed, accounting for 13 percent of the personal loan complaints received by the Consumer Financial Protection Bureau that year.

Distribution of personal loan complaints reported to Consumer Financial Protection Bureau in the United States from 2020 to 2023

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Release date

March 2024

Region

United States

Survey time period

2020 to 2023

Supplementary notes

Number of personal loan complaints by year:

  • 2020: 2,675;
  • 2021: 3,481;
  • 2022: 4,053.
  • 2023: 5,192.

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