Financial complaints against businesses in the United Kingdom (UK) 2018/19

Published by Statista Research Department, May 31, 2022
This statistic illustrates the share of consumer financial complaints against financial businesses in the United Kingdom (UK) in the financial year from April 2018 to March 2019, broken down by product. It can be seen that the highest share of complaints (excluding PPI) were against consumer credit products and services (33 percent) as well as current accounts (20 percent).

Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) during the financial year April 2018 to March 2019, by product*

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Release date

May 2019

Region

United Kingdom

Survey time period

April 1, 2018 to March 31, 2019

Supplementary notes

* Excluding PPI
** (eg hire purchase, payday loans and catalogue shopping)
*** (including packaged bank accounts).

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