Financial complaints against businesses in the United Kingdom (UK) 2017-2018

Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) from 2017 to 2018, by product*

Financial complaints against businesses in the United Kingdom (UK) 2017-2018 This statistic illustrates the share of consumer financial complaints against financial businesses in the United Kingdom (UK) in the financial year from April 2017 to March 2018, broken down by product. It can be seen that the highest share of complaints (excluding PPI) were against consumer credit products and services (24 percent) as well as current accounts (21 percent).
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Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) from 2017 to 2018, by product*

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2016/172017/18
consumer credit products and services**18%24%
current accounts***25%21%
motor insurance8%8%
credit cards6%7%
mortgages7%6%
unsecured loans 4%4%
pensions3%3%
buildings insurance3%3%
travel insurance2%2%
savings accounts2%2%
term assurance2%1%
contents insurance1%1%
whole-of-life policies and
savings endowments
1%1%
mortgage endowments1%1%
other products17%16%
2016/172017/18
consumer credit products and services**18%24%
current accounts***25%21%
motor insurance8%8%
credit cards6%7%
mortgages7%6%
unsecured loans 4%4%
pensions3%3%
buildings insurance3%3%
travel insurance2%2%
savings accounts2%2%
term assurance2%1%
contents insurance1%1%
whole-of-life policies and
savings endowments
1%1%
mortgage endowments1%1%
other products17%16%
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This statistic illustrates the share of consumer financial complaints against financial businesses in the United Kingdom (UK) in the financial year from April 2017 to March 2018, broken down by product. It can be seen that the highest share of complaints (excluding PPI) were against consumer credit products and services (24 percent) as well as current accounts (21 percent).
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Statistics on "Financial complaints and compensation in the United Kingdom"
  • Customer complaints against financial services
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