Financial complaints against businesses in the United Kingdom (UK) 2018/19

This statistic illustrates the share of consumer financial complaints against financial businesses in the United Kingdom (UK) in the financial year from April 2018 to March 2019, broken down by product. It can be seen that the highest share of complaints (excluding PPI) were against consumer credit products and services (33 percent) as well as current accounts (20 percent).

Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) during the financial year April 2018 to March 2019, by product*

Share of complaints
consumer credit products and services**33%
current accounts***20%
credit cards7%
motor insurance6%
mortgages5%
pensions4%
buildings insurance3%
unsecured loans 3%
travel insurance2%
whole-of-life policies and
savings endowments
1%
savings accounts1%
term assurance1%
mortgage endowments1%
contents insurance1%
other products13%
Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

May 2019

Region

United Kingdom

Survey time period

April 1, 2018 to March 31, 2019

Supplementary notes

* Excluding PPI
** (eg hire purchase, payday loans and catalogue shopping)
*** (including packaged bank accounts).

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Financial complaints and compensation in the United Kingdom"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.