In the third quarter of 2023, UK airlines received 14,769 passenger complaints regarding delayed or cancelled flight under the European Commission's regulation 261. The regulation protects air passengers who have checked in on time but have been affected by long delays, flight cancellations, and missed connections.
Number of complaints against UK airlines in 2019 and 2023, by type and quarter
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Other statistics that may interest you Airline passenger experience in the United Kingdom
Overview
5
- Basic Statistic Arrivals and departures from UK airport terminals 1992-2022
- Premium Statistic Number of passengers traveling through UK airports 2007-2023
- Premium Statistic Number of passengers uplifted by United Kingdom airlines 2023
- Premium Statistic Share of air passengers traveling for business at UK airports 2022
- Premium Statistic Share of UK adults dissatisfied with the airport experience 2023, by reasons
Customer complaints
4
- Basic Statistic Quarterly airline passenger complaints in the UK 2019-2023, by type
- Basic Statistic Airline passenger complaint rate in the United Kingdom (UK) 2023
- Premium Statistic Share of adults satisfied with the handling of airport/airline complaints 2016-2023
- Premium Statistic Share of UK adults satisfied with resolution to an air travel issue complaint 2023
Cancellations and flight delays
4
- Premium Statistic Percentage of flights on time at selected airports in the UK 2022
- Premium Statistic Average flight delay time at selected airports in the United Kingdom (UK) 2022
- Premium Statistic Share of UK adults satisfied with handling of postponed or cancelled flight 2023
- Premium Statistic Passengers receiving information of reason for air travel disruption in the UK 2023
Ease of travel
4
- Basic Statistic Satisfaction with airport security screening in the UK 2023
- Basic Statistic Average waiting time for security screening at UK airports 2022
- Premium Statistic Share of UK adults satisfied with the airport experience 2016-2023
- Premium Statistic Experience of issues at airports in the UK 2023
Cost of flying
3
Further related statistics
14
- Aeroméxico: passenger traffic by route type 2014-2020
- Heathrow Airport air passenger distribution in the UK by terminal 2019
- Growth in passengers of Norwegian Air Shuttle 2016, by country
- Share of air passengers traveling for business at UK airports 2022
- Most annoying types of airline passengers worldwide as of September 2014
- Waiting time at airport security checks: global passenger poll 2012-2015
- Benefits of using RFID technology at airports 2016-2022
- Airline share of Americans flying with JetBlue 2023, by age
- Share of Americans who flew with United Airlines 2022, by age
- Distribution of air passengers at UK airports by destination type 2019
- Airline loyalty - main factors 2016
- Number of overseas Filipino arrivals Philippines 2009-2018
- CO<sub>2</sub> emissions share in the aviation industry by operations & seating 2019
- Passenger arrivals and departures volume at Aberdeen Airport (UK) 2004-2020
Further Content: You might find this interesting as well
Statistics
- Aeroméxico: passenger traffic by route type 2014-2020
- Heathrow Airport air passenger distribution in the UK by terminal 2019
- Growth in passengers of Norwegian Air Shuttle 2016, by country
- Share of air passengers traveling for business at UK airports 2022
- Most annoying types of airline passengers worldwide as of September 2014
- Waiting time at airport security checks: global passenger poll 2012-2015
- Benefits of using RFID technology at airports 2016-2022
- Airline share of Americans flying with JetBlue 2023, by age
- Share of Americans who flew with United Airlines 2022, by age
- Distribution of air passengers at UK airports by destination type 2019
- Airline loyalty - main factors 2016
- Number of overseas Filipino arrivals Philippines 2009-2018
- CO<sub>2</sub> emissions share in the aviation industry by operations & seating 2019
- Passenger arrivals and departures volume at Aberdeen Airport (UK) 2004-2020
Civil Aviation Authority (UK). (January 25, 2024). Number of complaints against UK airlines in 2019 and 2023, by type and quarter [Graph]. In Statista. Retrieved June 10, 2024, from https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). "Number of complaints against UK airlines in 2019 and 2023, by type and quarter." Chart. January 25, 2024. Statista. Accessed June 10, 2024. https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). (2024). Number of complaints against UK airlines in 2019 and 2023, by type and quarter. Statista. Statista Inc.. Accessed: June 10, 2024. https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). "Number of Complaints against Uk Airlines in 2019 and 2023, by Type and Quarter." Statista, Statista Inc., 25 Jan 2024, https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK), Number of complaints against UK airlines in 2019 and 2023, by type and quarter Statista, https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/ (last visited June 10, 2024)
Number of complaints against UK airlines in 2019 and 2023, by type and quarter [Graph], Civil Aviation Authority (UK), January 25, 2024. [Online]. Available: https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/