Communication channels preferred to contact customer service worldwide 2018

Published by Statista Research Department, Jul 6, 2022
This statistic illustrates the share of customers contacting customer support worldwide in 2018, by preferred communication channel. In that year, 20 percent of customers stated that they prefer to contact customer service via email.

Which of the following customer service channels do you prefer?

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Source

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Release date

March 2019

Region

Worldwide

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

The source doesn't mention the type of survey.

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Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

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Further related statistics

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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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