In 2022, the communication channel that was considered to be the easiest to use in customer service in the United States was a chat with an agent. 61 percent of respondents chose this as their answer, whereas only 23 percent stated a live video chat was the easiest communication channel to use.
Communication channels easy to use in customer service in the United States in 2022
Characteristic
Share of respondents
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The Northridge Group. (November 22, 2022). Communication channels easy to use in customer service in the United States in 2022 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. "Communication channels easy to use in customer service in the United States in 2022." Chart. November 22, 2022. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. (2022). Communication channels easy to use in customer service in the United States in 2022. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. "Communication Channels Easy to Use in Customer Service in The United States in 2022." Statista, Statista Inc., 22 Nov 2022, https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group, Communication channels easy to use in customer service in the United States in 2022 Statista, https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/ (last visited June 18, 2024)
Communication channels easy to use in customer service in the United States in 2022 [Graph], The Northridge Group, November 22, 2022. [Online]. Available: https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/