Most used customer support method among online shopper in Japan 2022

Published by C. Diep, May 9, 2023
E-mail and contact forms were the most common form of customer support used among online shoppers in Japan, as revealed in a survey conducted in August 2022 among consumers who made use of customer support services after encountering trouble on general e-commerce websites. Online mail contact accounted for 27 percent of customer support service uses, with call centers following closely behind with a 25 percent share.

Most used form of customer support among consumers shopping online in Japan as of August 2022

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

October 2022

Region

Japan

Survey time period

August 2022

Number of respondents

2,500 respondents

Age group

20-74 years

Special properties

respondents who have encountered trouble during online purchases in the past year and made use of customer support services

Method of interview

Online survey

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interest

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Online shopping behavior in Japan "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Online shopping behavior in Japan

Overview

5

Platform usage

6

Consumer satisfaction

5

Online payment

5

Household spending

5

Social commerce

4

Further Content: You might find this interesting as well

Topics

Digital shopping behavior in JapanInternet usage in JapanSecondhand goods and reuse in JapanE-commerce in JapanRakuten
All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interest

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.
Menu