Customer satisfaction index of U.S. consumer shipping companies 2017-2024

The American Customer Satisfaction Index (ACSI^®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI^® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Figures prior to 2021 were taken from previous reports.