U.S. consumer shipping: customer satisfaction index

This statistic shows the American Customer Satisfaction Index (ACSI^®) scores for consumer shipping companies in the United States from 2017 through 2023. In 2023, the ACSI^® score for FedEx stood at 76, an increase from 75 in 2022.

American Customer Satisfaction Index scores for consumer shipping companies in the United States from 2017 to 2023

Characteristic	2017	2018	2019	2020	2021	2022	2023
Consumer shipping (overall)	81	81	78	77	76	74	77
U.S. Postal Service (Express & Priority Mail)	75	76	74	72	73	70	71
UPS	81	82	79	80	75	74	78
FedEx	82	81	79	76	78	75	76

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Release date

February 2023

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Region

United States

Survey time period

2017 to 2023

Supplementary notes

The American Customer Satisfaction Index (ACSI^®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI^® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Figures prior to 2021 were taken from previous reports.

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