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Customer satisfaction index of U.S. consumer shipping companies 2017-2020

This statistic shows the American customer satisfaction index (ASCI) scores for consumer shipping companies in the United States from 2017 through 2020. In 2020, the ACSI score for FedEx stood at 80, a slight increase from 79 in 2019.

American customer satisfaction index scores for consumer shipping companies in the United States from 2017 to 2020

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Source

Release date

February 2020

Region

United States

Survey time period

2017 to 2020

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
2017 and 2018 figures were taken from a previous report.

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