Opinion on objectivity and accuracy of Google reviews and ratings India 2022

Published by
Tanushree Basuroy,
Apr 25, 2023
A survey conducted in December 2022 revealed that 45 percent of Indians found Google reviews and ratings to be inaccurate when conducting research on a business. Meanwhile, another 37 percent found these reviews to be positively biased. In response to increasing complaints about fake online reviews, the Bureau of Indian Standards (BIS) guidelines were brought into effect in November 2022.

Opinions of respondents on objectivity and accuracy of Google reviews and ratings in India as of December 2022

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Source

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Release date

December 2022

Region

India

Survey time period

December 13, 2022

Number of respondents

17,690 respondents

Method of interview

Online survey

Supplementary notes

Original question: What is the biggest issue that you find with Google ratings and reviews for a business (hotel, restaurant, store, service, professional, etc.)?

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