Customers' wishes on last mile services from retailers 2020

Published by
Martin Placek,
Apr 19, 2022
This statistic illustrates the findings of a 2020 industry professionals survey regarding the most wished last mile services from retailers. According to the survey, 42 percent of the respondents stated that their customers wish free delivery.

What are your customers' most important wishes when it comes to last mile delivery?

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Sources

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Release date

February 2020

Region

Worldwide

Survey time period

2020

Number of respondents

314 respondents

Special properties

152 solutions providers, 84 logistics providers and 78 retailers.

Supplementary notes

The source does not specify the type of survey; the source does not specify the age of respondents.
Respondents were able to choose 3 answers.

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Outlook

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Last-mile logistics worldwideLogistics industry in the U.S.Courier, express and parcel (CEP) market in the United StatesUnited Parcel ServiceReverse logistics
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