During the coronavirus (COVID-19) pandemic, a worldwide survey was conducted from July to August 2020 to determine which contactless options hotel guests preferred to use for check-in and check-out, as opposed to the traditional reception desk procedure. The contactless options given were hotel apps, webpages, and public kiosks. The results of the survey indicated that a majority of respondents, 62 percent, preferred to check-in and check-out using a hotel app. Meanwhile, 30 percent preferred to use a website, leaving only eight percent of respondents who preferred to use a public kiosk.
Hotel guest technology preferences for check-in/out worldwide as of August 2020
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Share of respondents
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Criton. (August 18, 2020). Hotel guest technology preferences for check-in/out worldwide as of August 2020 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
Criton. "Hotel guest technology preferences for check-in/out worldwide as of August 2020." Chart. August 18, 2020. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
Criton. (2020). Hotel guest technology preferences for check-in/out worldwide as of August 2020. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
Criton. "Hotel Guest Technology Preferences for Check-in/out Worldwide as of August 2020." Statista, Statista Inc., 18 Aug 2020, https://www.statista.com/statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
Criton, Hotel guest technology preferences for check-in/out worldwide as of August 2020 Statista, https://www.statista.com/statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/ (last visited June 18, 2024)
Hotel guest technology preferences for check-in/out worldwide as of August 2020 [Graph], Criton, August 18, 2020. [Online]. Available: https://www.statista.com/statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/