Opinion on how fast customer services should respond Japan 2022

Published by C. Diep, May 16, 2023
According to a survey conducted in December 2022 in Japan, 15 percent of the respondents stated that they expected an immediate response from customer services. 51 percent of the responding business people considered a reply within an hour the optimal response time to customer inquiries.

Opinion on how fast customer service should respond to customers in Japan as of December 2022

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Release date

January 2023

Region

Japan

Survey time period

December 9 to 11, 2022

Number of respondents

12,000 respondents

Age group

20-59 years

Special properties

business persons who have made inquiries

Supplementary notes

Original question: "How long do you expect to get a reply back?"

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