South Korea: user satisfaction with e-government services 2022

According to a survey conducted in South Korea in 2022, around 55 percent of respondents said they were satisfied with e-government services provided by the South Korean government. Overall, nearly 98 percent of respondents were either very satisfied, satisfied, or somewhat satisfied with the service, indicating a very high level of satisfaction with online government services in South Korea.

Overall satisfaction with e-government services in South Korea from 2012 to 2022

Characteristic	Very satisfied	Satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Not very satisfied	Not satisfied	Not satisfied at all
2022	12.3%	54.9%	30.4%	1.8%	0.5%	0.1%	0%
2021	14%	52.2%	31.7%	2.2%	0%	0%	0%
2020	15.5%	54.9%	27.6%	0.8%	0.8%	0.4%	0%
2019	7.3%	56%	34.5%	1.5%	0.7%	0%	0%
2018	15.5%	49.5%	32.2%	1.8%	0.6%	0.4%	0%
2017	12.3%	50.3%	33.9%	2%	0.8%	0.6%	0%
2016	5.2%	59.2%	31.3%	3.8%	0.4%	-	0%
2015	9%	55.9%	28.6%	5.2%	1.1%	0.1%	0.1%
2014	11.1%	44%	30.8%	11.7%	2%	0.4%	0.1%
2013	9%	45.6%	29.1%	11.4%	2.5%	1.9%	0.5%
2012	10.3%	49.1%	31.8%	7.5%	0.9%	0.4%	0%

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User satisfaction with e-government services South Korea 2012-2022

Overall satisfaction with e-government services in South Korea from 2012 to 2022

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Statistics on " E-government in South Korea "

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Overall satisfaction with e-government services in South Korea from 2012 to 2022

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