AI Crucial in Fraud Prevention and Cybersecurity for Indian Hotels

Many Indian hoteliers see significant potential in AI, according to the 2025 India Accommodation Barometer. The clearest enthusiasm is around fraud prevention and cybersecurity: seven in ten hoteliers say AI would be helpful in this area. Marketing and communications and customer service are also viewed as high-potential use cases.

That optimism is more muted when it comes to day-to-day operations. For tasks such as housekeeping and maintenance scheduling and revenue management, a larger share of accommodation managers remain skeptical about the value AI can deliver. In fact, 30% rate AI as not helpful for housekeeping and maintenance scheduling, while only 35% consider it very helpful.

The 2025 Accommodation Barometer is the third study of hoteliers from across India, conducted by Statista in collaboration with Booking.com. Click here to download the full report.