This statistic shows current chatbot ability in customer service in the United States, Canada and U.K. in 2019. During the survey, 55 percent of enterprise customer service decision makers in the U.S., Canada and U.K. mentioned their chatbots understand the value of the customer and their history of transactions/ interactions with the company.
Current chatbot ability in customer service in the United States, Canada and U.K. in 2019
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Share of customers worldwide contacting customer support by channel 2020
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Communication channels preferred to contact customer service by age 2018
- Basic Statistic Customer service agents' opinion about opportunities by gender U.S. 2017-2018
- Premium Statistic Reasons for contacting customer service worldwide 2023
- Basic Statistic Chatbots: customer service agents opinion about usage and value added U.S. 2017
- Basic Statistic Customer service agents satisfaction with their job by gender U.S. 2017
- Basic Statistic Customer service agents opinion about job advancement, by generation U.S. 2017
- Premium Statistic Customer service agents: communication channels with management U.S. 2017
About the region
2
Other regions
10
- Premium Statistic Live chat: global customer wait time by industry 2022
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Premium Statistic Latin America: call center projects generating the most new jobs 2020
- Premium Statistic Usage of workforce management systems in UK contact centers in 2017, by center size
- Premium Statistic Cloud-based and premise-based call centers in North America as of April 2017
- Premium Statistic Call center agent number forecast in China 2018-2022
- Premium Statistic Survey on used customer service options in Denmark 2017
- Premium Statistic Annual turnovers of the largest contact center operators in Germany 2018
- Premium Statistic Colombia: key figures on the BPO market 2020
- Premium Statistic Brazil: revenue of BPO services 2016-2020
Related statistics
10
- Premium Statistic Live chat: customer wait time worldwide 2015-2022
- Premium Statistic Customer live chat duration worldwide 2016-2022
- Premium Statistic Live chat: customer satisfaction rate worldwide 2015-2022
- Premium Statistic Customer live chat duration worldwide by industry 2020-2022
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Premium Statistic Live chat: customer satisfaction rate worldwide by industry 2019
- Premium Statistic Number of live chats per month worldwide 2018
- Premium Statistic Customer service industry: number of live chats per agent per month 2016-2017
Further related statistics
1
Further Content: You might find this interesting as well
Ada. (April 30, 2019). Current chatbot ability in customer service in the United States, Canada and U.K. in 2019 [Graph]. In Statista. Retrieved April 29, 2024, from https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/
Ada. "Current chatbot ability in customer service in the United States, Canada and U.K. in 2019." Chart. April 30, 2019. Statista. Accessed April 29, 2024. https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/
Ada. (2019). Current chatbot ability in customer service in the United States, Canada and U.K. in 2019. Statista. Statista Inc.. Accessed: April 29, 2024. https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/
Ada. "Current Chatbot Ability in Customer Service in The United States, Canada and U.K. in 2019." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/
Ada, Current chatbot ability in customer service in the United States, Canada and U.K. in 2019 Statista, https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/ (last visited April 29, 2024)
Current chatbot ability in customer service in the United States, Canada and U.K. in 2019 [Graph], Ada, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/