Acquiring customer service from webshops in Denmark 2015-2016

Share of people who acquired customer service from webshops in Denmark from 2015 to 2016

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Release date

February 2017

Region

Denmark

Survey time period

2015 to 2016

Number of respondents

14,885* in 2016

Age group

18 years and older

Special properties

* Survey is conducted on a monthly basis throughout the whole year with approximately 1,200 interviews each month

Method of interview

Online panel

Supplementary notes

Original survey question: "Har du været i kontakt med internetbutikken i forbindelse med dit køb? / Have you been in contact with the webshop about your most recent order?".

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