This statistic illustrates customer satisfaction with home loans in Australia as of October 2018, broken down by method obtained and by bank. The results illustrate that overall, customer satisfaction is higher when a mortgage is obtained directly in a branch of a financial institution rather than through a mortgage lender. A total of 91.2 percent of respondents said they were satisfied with home loans obtained in branch from Bendingo Bank. By comparison, 71.7 percent stated that they were happy with a mortgage obtained in branch from NAB, compared to 63.9 percent of respondents who were happy with an NAB loan obtained via a mortgage broker.
Customer satisfaction with home loan in Australia as of October 2018, by method obtained
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Roy Morgan. (December 6, 2018). Customer satisfaction with home loan in Australia as of October 2018, by method obtained [Graph]. In Statista. Retrieved May 09, 2024, from https://www.statista.com/statistics/948811/customer-satisfaction-home-loan-method-obtained-australia/
Roy Morgan. "Customer satisfaction with home loan in Australia as of October 2018, by method obtained." Chart. December 6, 2018. Statista. Accessed May 09, 2024. https://www.statista.com/statistics/948811/customer-satisfaction-home-loan-method-obtained-australia/
Roy Morgan. (2018). Customer satisfaction with home loan in Australia as of October 2018, by method obtained. Statista. Statista Inc.. Accessed: May 09, 2024. https://www.statista.com/statistics/948811/customer-satisfaction-home-loan-method-obtained-australia/
Roy Morgan. "Customer Satisfaction with Home Loan in Australia as of October 2018, by Method Obtained." Statista, Statista Inc., 6 Dec 2018, https://www.statista.com/statistics/948811/customer-satisfaction-home-loan-method-obtained-australia/
Roy Morgan, Customer satisfaction with home loan in Australia as of October 2018, by method obtained Statista, https://www.statista.com/statistics/948811/customer-satisfaction-home-loan-method-obtained-australia/ (last visited May 09, 2024)
Customer satisfaction with home loan in Australia as of October 2018, by method obtained [Graph], Roy Morgan, December 6, 2018. [Online]. Available: https://www.statista.com/statistics/948811/customer-satisfaction-home-loan-method-obtained-australia/