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Recent statistics

Projected value of total US construction

Projected value of new construction put in place in the U.S. from 2011 to 2015 (in billion U.S. dollars)
Production of cell phones in China

Production of cell phones in China from January to April 2012, by month (in million items)
Leading 20 retailers worldwide in 2010 based on sales

Leading 20 retailers worldwide in 2010, based on retail sales (in billion U.S. dollars)
NASDAQ closing price of Facebook stock during week after IPO

Facebook's post-IPO stock closing price on NASDAQ in the week from May 18 to 24, 2012 (in U.S. dollars)
US local radio advertising revenue since 2003

Total advertising revenue of U.S. local radio from 2003 to 2010 (in million U.S. dollars)
Facebooks IPO compared with other tech companies

Facebook's IPO compared with selected tech companies from 1980 to 2012, by capital raised (in million U.S. dollars)
Offshore wind power capacity in US states

Proposed offshore wind power capacity in selected U.S. states as of March 25, 2011 (in megawatts)
Annual installed offshore wind power capacity by country

Annual installed offshore wind power capacity worldwide in 2010, by country (in megawatts)
US wind turbine equipment imports by country

Distribution of U.S. wind turbine equipment imports in 2010, by country
US national radio advertising revenue since 2003

Total advertising revenue of U.S. network and satellite radio from 2003 to 2010 (in million U.S. dollars)
US cumulative capacity weighted average wind power prices

Cumulative capacity-weighted average wind power prices from 2000 to 2010 (in U.S. dollars per megawatt hour)
US local digital and online advertising revenue since 2010

U.S. local digital/online* advertising revenue from 2003 to 2010 (in million U.S. dollars)
Leading 8 retailers of Africa and the Middle East in 2010 based on sales

Leading 8 retailers of Africa and the Middle East in 2010, based on retail sales (in billion U.S. dollars)
Ad revenue in US broadcast television by type since 2004

Advertising revenue in U.S. broadcast television from 2004 to 2011, by type (in billion US dollars)
Perceived threat of a nuclear armed Iran by neighboring countries

Would a nuclear-armed Iran pose a serious threat?
Iran and the acquisition of nuclear weapons

Should Iran be allowed to have nuclear weapons?
Ad revenue in US broadcast television since 2004

Total advertising revenue in U.S. broadcast television 2004 to 2011 (in billion U.S. dollars)
US consumption of neat methanol by highway vehicles since 1992

U.S. consumption of neat methanol by highway vehicles from 1992 to 2003 (in 1,000 gasoline-equivalent gallons)
US consumption of methanol by highway vehicles since 1992

U.S. consumption of methanol* by highway vehicles from 1992 to 2002 (in 1,000 gasoline-equivalent gallons)
Leading 10 retailers of Latin America in 2010 based on sales

Leading 10 retailers of Latin America in 2010, based on retail sales (in billion U.S. dollars)
Use of compressed natural gas by US highway vehicles since 1992

Consumption of compressed natural gas by U.S. highway vehicles from 1992 to 2009 (in 1,000 gasoline-equivalent gallons)
Revenue of leading trade fair organizers worldwide

Revenue of leading trade fair organizers worldwide in 2009 and 2010 (in million euros)
US customer service in small businesses

Do you agree that each of the following statements accuractely describes customer service in small businesses?
Leading 10 retailers of Asia and Pacific in 2010 based on sales

Leading 10 retailers of Asia and Pacific in 2010, based on retail sales (in billion U.S. dollars)
Leading 10 retailers of North America in 2010 based on sales

Leading 10 retailers of North America in 2010, based on retail sales (in billion U.S. dollars)
Quarterly e-commerce sales in the the US

Retail e-commerce sales in the United States from 1st quarter 2009 to 1st quarter 2012 (in million U.S. dollars)
Leading 10 retailers of Europe in 2010 based on sales

Leading 10 retailers of Europe in 2010, based on retail sales (in billion U.S. dollars)
US construction spending relative to GDP

U.S. construction spending relative to GDP from 1990 to 2011
US public and private sector construction spending

U.S. construction spending from 1990 to 2011, by sector (in billion U.S. dollars)
Leading 10 diversified retailers worldwide in 2010 based on sales

Leading 10 diversified retailers worldwide in 2010, based on retail sales (in billion U.S. dollars)
US company responses via social media

In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?
US reasons for use of social media for customer service

Which of the following are reasons you use social media when it comes to customer service?*
US electricity consumption for highway vehicles since 1992

U.S. electricity consumption* for highway vehicles from 1992 to 2009 (in 1,000 gasoline-equivalent gallons)
US company responses to complaints via social media

When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?
US use of social media for customer service

In the past year, have you utilized social media to get a customer service response?
US consumer satisfaction with customer service wait times

Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*
US consumers willingness to wait for personal customer service

What is the maximum amount of time you are willinng to wait for help from customer service in-person?*
US consumers wait periods for telephone customer service

When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?
Volume of IPOs issued worldwide since 1996

Volume of IPOs issued worldwide between 1996 and 2011 (in billion U.S. dollars)
Customer service issues most likely to cause a switch of company

Which of the following customer service issues would be most likely to influence you to switch brands or companies?
US highway vehicles hydrogen fuel consumption since 2003

U.S. hydrogen fuel consumption for highway vehicles from 2003 to 2009 (in 1,000 gasoline-equivalent gallons)
Purchasing Managers Index in the United States

Purchasing Managers' Index in the United States from April 2011 to April 2012 (seasonally adjusted)
US biodiesel consumption for highway vehicles since 2000

U.S. biodiesel consumption for highway vehicles from 2000 to 2009 (in 1,000 gasoline-equivalent gallons)
US alternative and traditional fuel consumption of highway vehicles since 1992

U.S. alternative and traditional fuel consumption* for highway vehicles from 1992 to 2009 (in 1,000 gasoline-equivalent gallons)
US gasoline and diesel consumption for highway vehicles since 1992

U.S. gasoline* and diesel fuel** consumption for highway vehicles from 1992 to 2009 (in 1,000 gasoline-equivalent gallons)
US consumer communication with companies on difficult issues

For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?
Market share of print media websites in the United States

Market share of selected print media websites in the United States based on visits in April 2012*
US gasoline consumption for highway vehicles since 1992

Gasoline consumption* for U.S. highway vehicles from 1992 to 2009 (in 1,000 gasoline-equivalent gallons)
Daily audience of newspaper websites in the United States

Average daily visitors to newspaper websites in the United States from December 2010 to March 2012 (in millions)
Leading 10 fashion goods retailers worldwide in 2010 based on sales

Leading 10 fashion goods retailers worldwide in 2010, based on retail sales (in billion U.S. dollars)

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