In Europe, the utilization of Internet of Things (IoT), Augmented Reality (AR) and Virtual Reality (VR) is now a major benchmark retailers measure themselves against to gain leverage, paving the way for increased standards of customer experience. Retailers in major European countries are all too aware of the need for adamant digital transformation across this industry. In recent years, there has been more financial deals going into funding startups that offer retail technology solutions, with Europe accounting for 22 percent of all global deals in 2020.
Retail technology in the United Kingdom (UK) - Statistics & Facts
In Europe, the utilization of Internet of Things (IoT), Augmented Reality (AR) and Virtual Reality (VR) is now a major benchmark retailers measure themselves against to gain leverage, paving the way for increased standards of customer experience. Retailers in major European countries are all too aware of the need for adamant digital transformation across this industry. In recent years, there has been more financial deals going into funding startups that offer retail technology solutions, with Europe accounting for 22 percent of all global deals in 2020.
Key insights
- Value of the global retail automation market
- 12.2bn U.S. dollars
Detailed statistics
Retail automation: global forecast market size 2030
- Estimated size of the global self-checkout systems market
- 4.59bn U.S. dollars
Detailed statistics
Self-checkout systems market size worldwide 2021
- Share of UK consumers forecast to use AR while shopping by 2025
- 22%
Detailed statistics
Estimated share of global consumers using AR when shopping online by 2025, by country
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European overview
7
- Premium Statistic Share of online turnover Western Europe 2016-2018, by channel
- Premium Statistic In-store experience: digital technologies retailers deploy in Europe in 2019
- Premium Statistic Data integration rate of organizations in Europe in 2019 by channel
- Premium Statistic IoT active connections in retail in the EU 2016, 2019, 2022 and 2025
- Premium Statistic Omnichannel customer experience: leading retailers in Europe 2018
- Premium Statistic Retailers agreeing on the need for digital transformation in retail 2019, by country
- Premium Statistic Digital customer engagement preferences of consumers in Europe in 2019 by channel
European overview
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Share of online turnover Western Europe 2016-2018, by channel
Share of online turnover Western Europe 2016-2018, by channel
Share of online turnover in Western Europe from 2016 to 2018, by sales channel*
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In-store experience: digital technologies retailers deploy in Europe in 2019
In-store experience: digital technologies retailers deploy in Europe in 2019
Share of digital in-store technologies retailers are using in Europe in 2019
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Data integration rate of organizations in Europe in 2019 by channel
Data integration rate of organizations in Europe in 2019 by channel
Rate of customer data integration across organizations* in Europe in 2018, by channel
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IoT active connections in retail in the EU 2016, 2019, 2022 and 2025
IoT active connections in retail in the EU 2016, 2019, 2022 and 2025
Number of Internet of Things (IoT) active connections in retail in the European Union (EU) in 2016, 2019, 2022 and 2025 (in millions)
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Omnichannel customer experience: leading retailers in Europe 2018
Omnichannel customer experience: leading retailers in Europe 2018
Omnichannel customer experience score of leading retailers in Europe in 2018
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Retailers agreeing on the need for digital transformation in retail 2019, by country
Retailers agreeing on the need for digital transformation in retail 2019, by country
Share of retailers who agree that the need for digital transformation increased in the last three years, by country
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Digital customer engagement preferences of consumers in Europe in 2019 by channel
Digital customer engagement preferences of consumers in Europe in 2019 by channel
Digital customer experience: consumers' preferred way of engaging with companies in Europe in 2019, by channel
UK e-commerce overview
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- Basic Statistic E-commerce revenue in the UK 2015-2021
- Basic Statistic E-commerce sales in the United Kingdom (UK) 2014-2019, by technology
- Premium Statistic Internet retail: monthly sales value in Great Britain 2016-2023
- Basic Statistic Internet share of retail sales monthly in Great Britain 2018-2023
- Basic Statistic Share of retail businesses making e-commerce purchases in the UK 2009-2018
- Premium Statistic Mobile share of retail transactions in the UK Q1 2017- Q2 2018
- Premium Statistic Online retail: share of sales revenue by device 2018
UK e-commerce overview
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Basic Statistic
E-commerce revenue in the UK 2015-2021
E-commerce revenue in the UK 2015-2021
E-commerce revenue in the United Kingdom (UK) from 2015 to 2021 (in billion British pounds)
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Basic Statistic
E-commerce sales in the United Kingdom (UK) 2014-2019, by technology
E-commerce sales in the United Kingdom (UK) 2014-2019, by technology
E-commerce sales in the United Kingdom (UK) from 2014 to 2019, by technology (in billion GBP)
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Internet retail: monthly sales value in Great Britain 2016-2023
Internet retail: monthly sales value in Great Britain 2016-2023
Average value of internet retail sales in Great Britain from January 2016 to November 2023 (in million British pounds)
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Basic Statistic
Internet share of retail sales monthly in Great Britain 2018-2023
Internet share of retail sales monthly in Great Britain 2018-2023
Internet retail sales as a percentage of total retail sales in Great Britain from January 2018 to November 2023
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Basic Statistic
Share of retail businesses making e-commerce purchases in the UK 2009-2018
Share of retail businesses making e-commerce purchases in the UK 2009-2018
Share of retail businesses making e-commerce purchases in the United Kingdom (UK) from 2009 to 2018
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Mobile share of retail transactions in the UK Q1 2017- Q2 2018
Mobile share of retail transactions in the UK Q1 2017- Q2 2018
Mobile share of retail transactions (excluding apps) in the United Kingdom (UK) from 1st quarter 2017 to 2nd quarter 2018*
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Online retail: share of sales revenue by device 2018
Online retail: share of sales revenue by device 2018
Share of sales revenue from online channels in the United Kingdom in 4th quarter 2018, by device
Digital capabilities
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- Premium Statistic Leading industries for customer experience in the UK 2019
- Premium Statistic Omnichannel and digital in-store: leading retailers in the UK 2019
- Premium Statistic Retail technology use by UK retailers 2019
- Premium Statistic Artificial Intelligence: areas of use by retailers in the UK 2019
- Premium Statistic Artificial Intelligence: areas of investment by UK retailers in 2019
- Premium Statistic Challenges in digital transformation of retail businesses in the UK 2019
- Premium Statistic UK e-retailers: mobile page load speed rating 2017-2018
- Premium Statistic Stock visibility offered by retailers in the UK 2018, by retail strategy
- Premium Statistic Buy online return in store: availability across retail channels in the UK 2018
- Premium Statistic Click and collect: adoption by retailers in the UK 2018, by store count
- Premium Statistic Social platforms driving the most value for UK retail businesses 2019
Digital capabilities
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Leading industries for customer experience in the UK 2019
Leading industries for customer experience in the UK 2019
Digital customer experience: top ranking industries in the United Kingdom (UK) in 2019*
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Omnichannel and digital in-store: leading retailers in the UK 2019
Omnichannel and digital in-store: leading retailers in the UK 2019
Leading retailers in the United Kingdom (UK) based on their omnichannel and in-store digital capabilities in 2019
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Retail technology use by UK retailers 2019
Retail technology use by UK retailers 2019
Retail technology use distribution among retailers in the United Kingdom (UK) in 2019, by technology
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Artificial Intelligence: areas of use by retailers in the UK 2019
Artificial Intelligence: areas of use by retailers in the UK 2019
Leading ten areas retailers are using Artificial Intelligence (AI) in their business in the United Kingdom (UK) as of 2019*
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Artificial Intelligence: areas of investment by UK retailers in 2019
Artificial Intelligence: areas of investment by UK retailers in 2019
Leading ten Artificial Intelligence (AI) areas retailers are planning to invest in in the United Kingdom (UK) as of 2019*
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Challenges in digital transformation of retail businesses in the UK 2019
Challenges in digital transformation of retail businesses in the UK 2019
Distribution of challenges retailers see in their businesses' digital transformation in the United Kingdom (UK) in 2019
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UK e-retailers: mobile page load speed rating 2017-2018
UK e-retailers: mobile page load speed rating 2017-2018
Mobile page load speed of retailers as rated by Google in the United Kingdom (UK) from 2017 to 2018
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Stock visibility offered by retailers in the UK 2018, by retail strategy
Stock visibility offered by retailers in the UK 2018, by retail strategy
Share of retailers who offer stock visibility in the United Kingdom (UK) as of November 2018, by retail strategy
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Buy online return in store: availability across retail channels in the UK 2018
Buy online return in store: availability across retail channels in the UK 2018
Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy
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Click and collect: adoption by retailers in the UK 2018, by store count
Click and collect: adoption by retailers in the UK 2018, by store count
Rate of click and collect adoption in the United Kingdom (UK) as of November 2018, by retailer store count*
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Social platforms driving the most value for UK retail businesses 2019
Social platforms driving the most value for UK retail businesses 2019
Share of social platforms retailers expect to drive the most value for business over the next five years in the United Kingdom (UK) in 2019
In-store and online Customer Experience (CX)
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- Premium Statistic Share of UK retailers using the geolocation function on mobile 2016-2019
- Premium Statistic Share of retailers offering easy wishlisting in the UK in 2018, by segment
- Premium Statistic Share of in-store technologies retail employees used in the UK in 2017
- Premium Statistic Share of mobile devices retail employees consulted in the UK 2017
- Premium Statistic Frequency of in-store technology use by retailers in the UK 2017
- Premium Statistic UK consumers: drivers of a good online experience in high street retail in 2018
- Premium Statistic Digital high street: in-store technologies consumers want to see in the UK 2017
- Premium Statistic Digital customer engagement preferences of consumers in the UK in 2019 by channel
- Premium Statistic Customer service performance of fashion brands online in the UK 2016-2019
In-store and online Customer Experience (CX)
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Share of UK retailers using the geolocation function on mobile 2016-2019
Share of UK retailers using the geolocation function on mobile 2016-2019
Geolocation: share of retailers using the function on mobile in the United Kingdom (UK) between 2016 and 2019*
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Share of retailers offering easy wishlisting in the UK in 2018, by segment
Share of retailers offering easy wishlisting in the UK in 2018, by segment
Wishlists: share of multichannel retailers with easy wishlisting feature without log-in in the United Kingdom (UK) in 2018, by segment*
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Share of in-store technologies retail employees used in the UK in 2017
Share of in-store technologies retail employees used in the UK in 2017
Share of in-store technologies used by retail employees in high streets in the United Kingdom (UK) in 2017*
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Share of mobile devices retail employees consulted in the UK 2017
Share of mobile devices retail employees consulted in the UK 2017
Share of mobile devices retail employees have used in the United Kingdom (UK) in 2017*
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Frequency of in-store technology use by retailers in the UK 2017
Frequency of in-store technology use by retailers in the UK 2017
How often do you use in-store technology to help customers?*
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UK consumers: drivers of a good online experience in high street retail in 2018
UK consumers: drivers of a good online experience in high street retail in 2018
High street retail: share of drivers for excellent online experience for consumers in the United Kingdom (UK) in 2018*
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Digital high street: in-store technologies consumers want to see in the UK 2017
Digital high street: in-store technologies consumers want to see in the UK 2017
Share of in-store technologies consumers like to see in high streets in the United Kingdom (UK) in 2017
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Digital customer engagement preferences of consumers in the UK in 2019 by channel
Digital customer engagement preferences of consumers in the UK in 2019 by channel
Digital customer experience: consumers' preferred way of engaging with companies in the United Kingdom (UK) in 2019, by channel
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Customer service performance of fashion brands online in the UK 2016-2019
Customer service performance of fashion brands online in the UK 2016-2019
Fashion retailers' level of customer service responsiveness online in the United Kingdom (UK) from 2016 to 2019*, by channel
Consumer data and privacy
5
- Premium Statistic Consumer opinions on data use by companies in Ireland and the UK 2019
- Basic Statistic Share of UK consumers taking action to limit sharing personal data 2019, by age group
- Premium Statistic Sharing personal data: incentives for consumers in the UK 2019
- Premium Statistic Data privacy: share of reasons UK consumers find GDPR important in 2018
- Premium Statistic Data privacy: share of services UK consumers trust with their data in 2018
Consumer data and privacy
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Consumer opinions on data use by companies in Ireland and the UK 2019
Consumer opinions on data use by companies in Ireland and the UK 2019
Consumer opinions on company use of customer data in Ireland and the United Kingdom (UK) in 2019
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Basic Statistic
Share of UK consumers taking action to limit sharing personal data 2019, by age group
Share of UK consumers taking action to limit sharing personal data 2019, by age group
Sharing personal data: have you taken action over the last 12 months to limit the amount of data you share with companies?*
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Sharing personal data: incentives for consumers in the UK 2019
Sharing personal data: incentives for consumers in the UK 2019
Consumer incentives for sharing personal data with companies in the United Kingdom (UK) in 2019*
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Data privacy: share of reasons UK consumers find GDPR important in 2018
Data privacy: share of reasons UK consumers find GDPR important in 2018
UK consumers: which reasons best describe why you think GDPR is important?
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Data privacy: share of services UK consumers trust with their data in 2018
Data privacy: share of services UK consumers trust with their data in 2018
UK consumers: do you trust the following to handle your personal data?
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