Air Travel

The Best Airlines For Resolving Compensation Claims

Under EU law, passengers have a right to compensation if their flight is delayed by at least three hours or cancelled. Despite that, actually managing to get compensation can prove a nightmare with some airlines stalling on payments or refusing to pay out the full amount passengers are entitled to.

Website AirHelp which assists travelers in getting compensation from airlines, has released a ranking of 88 airlines worldwide for on-time performance, quality of service and claim processing. The following infographic shows the top airlines in the latter category.

Canadian budget-carrier Air Transat is rated the best airline for resolving compensation claims with a score of 9.7. American Airlines and Westjet are tied for second position with 9.5, while Israel's El Al comes third with 9.4.

Description

This chart shows airlines by claims-processing score.

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Ranking of the best airlines in the world based on how they handled claims in 2019 (points)
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Ranking of the 10 airlines that received the highest number of online complaints from customers worldwide in 2019
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Best-rated airlines in the world in 2019*
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U.S. airlines ranked by rate of consumer complaints in 2022 (per 100,000 enplanements)
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Ranking of the best French airlines in 2022, based on the average ratings given by customers (out of 10)
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Ranking of the best airlines in the world based on flight punctuality in 2019 (Score index from 1 to 10)

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