U.S. airlines by rate of customer complaints 2019

This statistic represents the U.S. airlines with the highest rate of consumer complaints received per 100,000 enplanements in 2019. In that year, JetBlue Airways reported close to one customer complaint for each 100,000 enplanements on domestic-scheduled operations.

U.S. airlines ranked by rate of consumer complaints in 2019

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Release date

February 2020


United States

Survey time period

January to December 2019

Supplementary notes

Data is based on customer complaints filed with the Department in writing, by telephone, via e-mail or in person, with the exception of safety complaints and security complaints which are handled by other departments.

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Statistics on "American Airlines"

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