AI usage in e-commerce for the automation in customer relations in France in 2019
As a new technology in the field of e-commerce, French online retailers are implementing Artificial Intelligence (AI) measures into their businesses to improve their online activites in 2019. In order to do so, the most important use of AI for the automation and robotization of online measures was the automation of responses to the consumers, stated as paramount by 25 percent of retailers. The robotization of shipments was also considered as important by 54 percent of respondents.