Satisfaction with primary bank in Portugal 2019-2023, by gender

Published by Beatriz Luz, May 15, 2024

Overall customer satisfaction with primary banks in Portugal was high in 2023, namely 7.77 out of 10. Women presented a higher average satisfaction rating with their primary banks than men, giving an average score of 7.93 to their banking institutions, while men reached the value of 7.59.

Share of customers satisfied with their primary banks in Portugal from in 2023, by gender

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Release date

February 2024

Region

Portugal

Survey time period

2023

Age group

15 years and older

Special properties

Bank account holders

Method of interview

CATI, online interview

Supplementary notes

The respondents were asked to rate their satisfaction with their main bank on a scale of 1 (totally dissatisfied) to 10 (totally satisfied).
The data presented consists on average values.

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