Spirit is America’s Most Complained-About Airline

When it comes to airline complaints in the United States, low cost carrier Spirit is way ahead of the competition. In fact, passengers are three times as likely to have an issue with Spirit as the country’s next most complained-about carrier, Frontier Airlines.

In 2013, Spirit had 9.4 complaints per 100,000 enplanements. These relate to everything from delayed flights to issues with baggage. Frontier Airlines came second in 2013 with 3.1 complaints per 100,000 enplanements while United rounded off the top three with 2.1.