American customer satisfaction index scores of Starbucks in the United States from 2006 to 2016*

This statistic shows the American customer satisfaction index scores of Starbucks in the United States from 2006 to 2016. Starbucks had an ACSI score of 75 in 2016.


Starbucks

The Starbucks Corporation is a coffeehouse chain based in Seattle which operates more than 23 thousand stores worldwide (as of 2015). Just over 50 percent (around 7,559) of all Starbucks stores were company-operated stores, from which Starbucks generates around 79 percent of its revenue. Around 4,962 stores are licensed stores. Starbucks, which became a publicly traded company on June 26, 1992, generated around 19.16 billion U.S. dollars in revenue in the 2015 fiscal year.

In its company-operated stores Starbucks generates 73 percent of revenue from the sale of beverages, 19 percent from food sales and three percent from the sale of packaged and single serve coffees. Another five percent of retail sales are attributable to coffee-making equipment and other merchandise.

The United States is Starbucks’ biggest and most important market. In 2012, revenues from Starbucks Americas segment amounted to more than 9.9 billion U.S. dollars. The Americas segment comprises almost 13,000 stores in the U.S., Canada, Mexico, Puerto Rico, Brazil Chile and other American countries with around 86 percent of those stores located in the United States. Of the 160,000 people Starbucks employs worldwide around 120,000 work at Starbucks in the United States.

Starbucks’ main competitors are quick-service restaurants and specialty coffee shops such as McDonald’s with it McCafé brand, Caribou Coffee or Dunkin’ Donuts. Since the coffee shop market is segmented and fragmented to varying degrees Starbucks faces differing competitors depending on the country / region of operation. In Canada for example the fast casual restaurant chain Tim Hortons, which operates almost 3,500 stores in Canada compared to Starbucks 1,200, is one of Starbucks’ strongest competitors.

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 ACSI score
2006 77
2007 78
2008 77
2009 76
2010 78
2011 80
2012 76
2013 80
2014 76
2015 74
2016 75
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