UK

The broadband providers getting the most complaints

Most of us have had at least one bad or frustrating experience with our home broadband. Sometimes the service cuts out when you're watching Netflix, or the download speed tanks as you try to get your hands a new game from Steam. For some more than others though, these kind of things happen with a frequency or severity which prompts them to make a complaint.

In Q3 of 2017, Ofcom says this was most often the case for Talk Talk customers. For every 100,000 customers, there were 30 complaints made to the provider. This may not sound like much, but when considering the average is 18, and that Sky boasts only 7, it doesn't really look good for the company.

Description

This chart shows the number of complaints received per 100,000 customers against UK home broadband providers in Q3 2017.

Download Chart
Premium statistics
Retail broadband providers market share in New Zealand 2020-2024
Premium statistics
Share of fixed broadband subscribers Japan 2025, by operator
Premium statistics
Market share of NBN broadband services in Australia 2025, by retail provider
Premium statistics
Number of fixed broadband subscriptions in Mexico 2000-2024
Premium statistics
Number of fixed broadband subscriptions worldwide 2008-2023, by territory
Premium statistics
Number of fixed broadband subscriptions in Colombia 2000-2024

Any more questions?

Get in touch with us quickly and easily.
We are happy to help!

Do you still have questions?

Feel free to contact us anytime using our contact form or visit our FAQ page.

Statista Content & Design

Need infographics, animated videos, presentations, data research or social media charts?

More Information