Shape the world of data. Your way.
Client Success Manager - Japan
At Statista, we’re all about facts and data, for we are the world's leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services,
we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities
such as London, New York, and Tokyo. And we still have a lot of plans. Our constant growth does not
only prove our success, but also keeps creating new development and career opportunities for our
employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where
you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story
matters – keep writing it as part of our team. Are you ready to join us?
What you do
- You will be managing our client portfolio within the Japan region together with the Sales Managers
- You will be responsible for nurturing client relationship throughout their subscription lifecycle through consistent delivery of outstanding client experience across the journey from onboarding, proactive engagement to resolving inquiry
- As a trusted partner, you are expected to develop a deep understanding of the clients’ business goals, continuously identify opportunities to add value to their decision-making process by mapping their data needs to Statista’s capabilities
- You are the voice of our clients. By listening intently to your clients, you will gather client’s feedback to work closely with cross functional teams on collaboration and engagement activities towards client retention
- You will maintain records of client activity and account status, including regular reporting on client portfolio
- You are expected to support on ad-hoc marketing activities
Who you are
- Completed university degree
- Exceptional verbal and written communication skills in Japanese (advanced level) and English (intermediate level)
- Client centric and eager to build strong, meaningful partnership with clients
- 3-5+ years experience in client-facing role (e.g. Account Management, Client Success, Client Service, Customer Relations, Consultants) will be an advantage.
- Experience as a market researcher or analyst is a definite plus.
- Genuine passion to understand clients’ business and strong intellectual curiosity for market or industry trends and development
- Detailed oriented and well organized in your workflows - ability to multitask, prioritize, and manage time efficiently for the client portfolio you’re responsible for
- Self-motivated and a proactive team player
- Desire to be part of a rapidly expanding business
Who you will be working with
What we offer
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
Work from abroad 7 days a year
Hybrid work and flex-time
International team and social events
Career & training opportunities
Attractive locations and modern offices
Mental health support by Fürstenberg Institute
