Travel agencies: opinions on retail tools UK 2020

According to a September 2020 study, 12 percent of surveyed Millennial and Gen Z respondents in the United Kingdom considered store appointments a useful retail tool for travel agencies. One in ten respondents from the Baby Boomer generation believed the same. Meanwhile, nine percent of Millennial and Gen Z interviewees supported a virtual queuing system, while five percent of Baby Boomers backed up this solution.

Consumer opinions on retail solutions at travel agencies in the United Kingdom as of September 2020, by generation

Characteristic	Baby Boomer	Millennial and Gen Z
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Release date

December 2020

More information

Region

United Kingdom

Survey time period

September 25, 2020

Number of respondents

2,000 respondents

Special properties

UK consumers

Supplementary notes

The source does not specify the survey method.
The source defines the retail solutions as follows:

Virtual Queuing Systems: To manage store capacity and to enable customers to queue virtually using their phone or through a host with a tablet.

Appointment Scheduling Software: To enable customers to schedule store visits and in-person service or virtual service 24/7 from any channel.

Contactless Collection Check-in: To enable customers with online orders to check-in when they arrive at store so that store teams bring their order to them outside of the store.

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