Main objectives for hoteliers leading up to guests' stay 2014 | Statista

This statistic shows the leading objectives for hoteliers during the time leading up to a guest's stay worldwide as of July 2014. During the survey, 31 percent of respondents said a principle objective was to introduce guests to the hotel during the lead up to their stay.

Leading objectives for hoteliers during the time leading up to a guest's stay worldwide as of July 2014

Characteristic	Share of respondents
Minimize any potential stress (e.g. reconfirm booking, offer free transfers)	36%
Provide additional travel suggestions (e.g. restaurant choices, attractions, itineraries)	35%
Introduce guests to the hotel (e.g. its location and facilities)	31%
Provide local information on the destination (e.g. weather, history of the area)	30%
Begin building a relationship with guests (e.g. introduce hotel/front desk staff)	26%
Promote add on services to guests (e.g. transfers)	18%
Actively contact guests to build excitement about their upcoming vacation	13%

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Release date

September 2014

More information

Region

Worldwide

Survey time period

July 17 to August 5, 2014

Number of respondents

14,083 respondents

Special properties

Hoteliers

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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