What proportion of your guests have returned to your hotel/property for another stay?

Share of guests returning to hotels worldwide as of July 2014 This statistic shows the share of guests returning to hotels worldwide as of July 2014. During the survey, 38 percent of respondents said that up to 25 percent of their guests returned for another stay at their establishment. An amenity that was considered by the majority of guests to be a must have was air conditioning in 2015. In the same year, around 53 percent of hotel guests stated that they would complain if the hotel had unpleasant carpet odors.
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Share of respondents
0 to 25 percent 38%
26 to 50 percent 35%
51 to 75 percent 17%
76 to 100 percent 8%
Share of respondents
0 to 25 percent 38%
26 to 50 percent 35%
51 to 75 percent 17%
76 to 100 percent 8%
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Description Source More information
This statistic shows the share of guests returning to hotels worldwide as of July 2014. During the survey, 38 percent of respondents said that up to 25 percent of their guests returned for another stay at their establishment. An amenity that was considered by the majority of guests to be a must have was air conditioning in 2015. In the same year, around 53 percent of hotel guests stated that they would complain if the hotel had unpleasant carpet odors.
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Release date
September 2014
Region
Worldwide
Survey time period
July 17 to August 5, 2014
Number of respondents
14,083 respondents
Special properties
Hoteliers
Supplementary notes
Multiple answers were possible.

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