Retail Banking: Bank of America Brand Report 2019

Statista Global Consumer Survey

Retail Banking: Bank of America Brand Report 2019 With a 19% share of customers, Bank of America ranks as the first most used bank by onliners in the United States. Bank of America has above average customer satisfaction but below average customer loyalty​ and their customers are less likely to process banking matters at a branch than average users.

Find out more with the ''Retail Banking: Bank of America Brand Report''.

Topics include
  • Competitive landscape
  • Customer profile
  • Customer journey

The Bank of America Corporation is an American multinational investment bank and financial services company based in Charlotte, North Carolina, U.S.. It has approximately 204,489 employees, 4,600 retail financial centers, and approximately 15,900 automated teller machines.

The exclusive ''Bank of America Brand Report'' is based on results of the Statista Global Consumer Survey 2019.

  • Language: English
  • Released: November 2019
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