Air Travel Consumer Annual Report 2019

Report about U.S. airlines' customer complaints 2019

This report focuses on the complaints reported by airline customers to the Department of Transportation's Office of Aviation Enforcement in the United States in 2019. The report is intended to provide information to customers on the quality of services provided by the airlines; it is divided in six categories: flight delays, mishandled baggage, oversales, consumer complaints, customer service reports to the Transportation Security Administration and airline reports of the loss, injury or death of animals during air transportation.
  • Language: English
  • Released: February 2020
Study included in Corporate Account only.
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