eServices - North America

North America

The eServices market in North America is expected to reach a revenue of US$474.20bn by 2024.
This market is projected to show a steady annual growth rate (CAGR 2024-2029) of 10.13%, resulting in a projected market volume of US$768.10bn by 2029.
Specifically, the Online Food Delivery market in North America is expected to experience a revenue growth of 21.3% in 2025.
On the other hand, the Online Food Delivery market is projected to have a market volume of US$377.10bn in 2024.
In comparison to other countries, China is expected to generate the highest revenue in the eServices market, with US$495.50bn in 2024.
When it comes to the Online Education market, the average revenue per user (ARPU) is projected to amount to US$1,020.00 in 2024.
Additionally, the Online Food Delivery market is expected to have a user base of 460.8m users by 2029.
Lastly, the user penetration in the Online Education market is predicted to be 74.4% in 2024.
In North America, the eServices market is experiencing significant growth, with a surge in demand for online streaming and digital entertainment platforms.

Market

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Region comparison

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Analyst Opinion

The eServices market in North America is experiencing significant growth and development. Customer preferences are shifting towards online services, and there are several trends driving this market expansion. Additionally, local special circumstances and underlying macroeconomic factors are contributing to the growth of the eServices market in North America.

Customer preferences: Customers in North America are increasingly turning to online services for convenience and efficiency. The rise of e-commerce platforms and the increasing use of smartphones have made it easier for consumers to access a wide range of services online. From shopping and banking to healthcare and entertainment, customers are seeking digital solutions that can be accessed from the comfort of their own homes. This shift in customer preferences is driving the demand for eServices in North America.

Trends in the market: One major trend in the eServices market in North America is the growth of online retail. E-commerce platforms have become increasingly popular, offering customers a wide range of products and services at competitive prices. This trend is driven by the convenience of online shopping, as well as the availability of a wide variety of products. As a result, traditional brick-and-mortar retailers are also expanding their online presence to cater to the growing demand for eServices. Another trend in the eServices market is the rise of digital banking and financial services. Customers are increasingly using online banking platforms and mobile apps to manage their finances, make payments, and access financial advice. This trend is driven by the convenience and accessibility of digital banking services, as well as the increasing trust in online security measures. Financial institutions are investing in technology and innovation to meet the growing demand for digital banking services.

Local special circumstances: North America has a highly developed internet infrastructure, which enables the widespread adoption of eServices. High internet penetration rates and advanced mobile networks provide customers with the necessary infrastructure to access online services. Additionally, the region has a large population of tech-savvy consumers who are comfortable using digital platforms. These factors contribute to the growth of the eServices market in North America.

Underlying macroeconomic factors: The eServices market in North America is also influenced by underlying macroeconomic factors. The region has a strong economy and high disposable income levels, which enable consumers to spend on online services. Additionally, the COVID-19 pandemic has accelerated the adoption of eServices, as customers turned to online platforms for shopping, entertainment, and other services during lockdowns and social distancing measures. This increased reliance on eServices is expected to continue even as the pandemic subsides, driving further growth in the market. In conclusion, the eServices market in North America is experiencing significant growth and development due to shifting customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors. As customers increasingly turn to online services for convenience and efficiency, the demand for eServices is expected to continue to rise in the region.

Methodology

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.