Try our corporate solution for free!
+1 (212) 419-5770
esther.shaulova@statista.com

Customer experience technology spending worldwide 2018-2022

Global spending on customer experience (CX) technology is forecast to increase from around 500 billion U.S. dollars in 2019 to over 640 billion by 2022. Thanks to the growing popularity of internet connected consumer electronic devices, companies have more information on consumers experiences and needs than ever before. Simple consumer demographic information can now be expanded to include extremely detailed usage and preference information, providing companies with the ability to precisely analyze their consumers' experience and satisfaction. CX products provide companies with these analysis tools which help to influence business strategy based on the results.

Spending on customer experience (CX) technologies worldwide in 2018, 2019 and 2022

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% Discount until October 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

August 2019

Region

Worldwide

Survey time period

2019

Supplementary notes

* Forecast

The 2018 figure was calculated by Statsita based on 2019 figure and annual growth rate provided by the source.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Market research"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.