Canadian spending on customer experience (CX) technology is forecast to increase from 15.8 billion U.S. dollars in 2019 to 18.6 billion by 2022. Thanks to the growing popularity of internet connected consumer electronic devices, companies have more information on consumers experiences and needs than ever before. Simple consumer demographic information can now be expanded to include extremely detailed usage and preference information, providing companies with the ability to precisely analyze their consumers' experience and satisfaction. CX products provide companies with these analysis tools which help to influence business strategy based on the results.
Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022
(in billion U.S. dollars)
Characteristic
Spending in billion U.S. dollar
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
IDC. (September 9, 2019). Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars) [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1049199/canada-customer-experience-technology-spending/
IDC. "Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars)." Chart. September 9, 2019. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1049199/canada-customer-experience-technology-spending/
IDC. (2019). Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars). Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1049199/canada-customer-experience-technology-spending/
IDC. "Spending on Customer Experience (Cx) Technologies in Canada in 2018, 2019 and 2022 (in Billion U.S. Dollars)." Statista, Statista Inc., 9 Sep 2019, https://www.statista.com/statistics/1049199/canada-customer-experience-technology-spending/
IDC, Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars) Statista, https://www.statista.com/statistics/1049199/canada-customer-experience-technology-spending/ (last visited September 01, 2024)
Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022 (in billion U.S. dollars) [Graph], IDC, September 9, 2019. [Online]. Available: https://www.statista.com/statistics/1049199/canada-customer-experience-technology-spending/