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Customer experience technology spending in Canada 2018-2022

Canadian spending on customer experience (CX) technology is forecast to increase from 15.8 billion U.S. dollars in 2019 to 18.6 billion by 2022. Thanks to the growing popularity of internet connected consumer electronic devices, companies have more information on consumers experiences and needs than ever before. Simple consumer demographic information can now be expanded to include extremely detailed usage and preference information, providing companies with the ability to precisely analyze their consumers' experience and satisfaction. CX products provide companies with these analysis tools which help to influence business strategy based on the results.

Spending on customer experience (CX) technologies in Canada in 2018, 2019 and 2022

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Source

Release date

September 2019

Region

Canada

Survey time period

2018 and 2019

Supplementary notes

* Forecast

The 2018 figure was calculated by Statista based on 2019 figure and annual growth rate provided by the source.

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Statistics on "Information and communication technology (ICT) in Canada"

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