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AI adoption in organizations worldwide 2020, by industry and function

Published by Statista Research Department, Mar 17, 2022
Artificial intelligence (AI) is heavily used for service operations and product & service development related functions in the high tech and telecom industry, with 39 and 37 percent of respondents answering as such, respectively. The Financial services industry also heavily relies on AI for its risk and service operations functions.

Artificial intelligence (AI) adoption worldwide 2020, by industry and function

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