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Potential technologies European insurance companies plan to invest in 2020

Digital customer experience is the potential technology most companies plan to invest in as of 2020, with over 60 percent of survey respondents selecting this option. This indicates an underlying concern with prioritizing customer service over other business uses for insurtech, such as as the automation of internal processes.

Share of European insurance companies who would like to invest in potential technologies as of 2020, by technology

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Source

Release date

September 2020

Region

Europe

Survey time period

2020

Number of respondents

290 respondents

Special properties

executives in the insurance industry.

Supplementary notes

The source does not specify the time period or method used during the survey.

Original statement: "Please rank the following potential technologies you would like to invest in."

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Statistics on "Insurtech"

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