Impact of COVID-19 on order management, fulfillment, and distribution processes 2020
The coronavirus pandemic had many impacts on the order management, fulfillment, and distribution processes worldwide. According to a 2020 survey, the biggest challenge the pandemic caused was labor-related, with 40.2 percent of respondents mentioning overall labor challenges or not enough labor. Over ten percent of them also noticed managing an increasing number of returns as one of the challenges brought by the pandemic.