In 2022, citizen satisfaction with federal government customer service and websites both decreased for the second year in a row. While satisfaction with processes and information decreased between 2020 and 2021, these components increased in 2022 to index scores of 66 and 69 respectively.
Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component
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Statistics
ACSI®. (January 23, 2023). Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component [Graph]. In Statista. Retrieved May 01, 2024, from https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/
ACSI®. "Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component." Chart. January 23, 2023. Statista. Accessed May 01, 2024. https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/
ACSI®. (2023). Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component. Statista. Statista Inc.. Accessed: May 01, 2024. https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/
ACSI®. "Satisfaction Index of United States Citizens with Services Provided by The Federal Government from 2020 to 2022, by Component." Statista, Statista Inc., 23 Jan 2023, https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/
ACSI®, Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component Statista, https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/ (last visited May 01, 2024)
Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component [Graph], ACSI®, January 23, 2023. [Online]. Available: https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/