In 2022, citizen satisfaction with federal government customer service and websites both decreased for the second year in a row. While satisfaction with processes and information decreased between 2020 and 2021, these components increased in 2022 to index scores of 66 and 69 respectively.
Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component
The source adds: The Federal Government Satisfaction Index is an aggregate reflection of citizen experiences across several dozen citizen-facing programs and agencies administered by different federal departments.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (January 23, 2023). Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component [Graph]. In Statista. Retrieved October 06, 2024, from https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/
ACSI®. "Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component." Chart. January 23, 2023. Statista. Accessed October 06, 2024. https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/
ACSI®. (2023). Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component. Statista. Statista Inc.. Accessed: October 06, 2024. https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/
ACSI®. "Satisfaction Index of United States Citizens with Services Provided by The Federal Government from 2020 to 2022, by Component." Statista, Statista Inc., 23 Jan 2023, https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/
ACSI®, Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component Statista, https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/ (last visited October 06, 2024)
Satisfaction index of United States citizens with services provided by the federal government from 2020 to 2022, by component [Graph], ACSI®, January 23, 2023. [Online]. Available: https://www.statista.com/statistics/1373730/citizen-satisfaction-government-services-us-component/